SelectLine CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how SelectLine CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: SelectLine CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German CRM for SMEs with ERP integration and sales tracking
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
No
Yes
Certifications
IDW PS 880
ISO 27001
Price from
€59.00/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
CalDAV, IMAP, Microsoft Exchange, Microsoft Outlook, FINN.ghost +2
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
SelectLine CRM
Strengths
- +ERP–CRM integration with shared customer, order and document data
- +CRM opportunities linked to sales documents
- +Flexibility for mid-sized businesses
- +Strong price–performance ratio
- +Phone, email support and knowledge base available
Limitations
- −Search functionality described as less than ideal
- −Lack of multi-item editing in some workflows
- −Data migration can be labor-intensive
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
SelectLine CRM
Microsoft Dynamics 365
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
IDW PS 880
ISO 27001
Pricing
SelectLine CRM
- SelectLine neo ERP Basic €59.00 per month, excluding VATIncludes CRM module · Annual payment option available
- SelectLine neo ERP Premium €99.00 per month, excluding VATIncludes CRM module · Annual payment option available
- SelectLine neo ERP Factory €129.00 per month, excluding VATIncludes CRM module · Annual payment option available
Monthly and annual payment options available. 30-day free trial.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
SelectLine CRM
- Contact and address management
- Manage customer, prospect and supplier addresses and contacts, Search and filter records, including radius searches, Maintain customer data in a shared ERP dataset
- Sales opportunities
- Track sales opportunities and potential revenue, Link opportunities to customer data and ERP documents, Create documents directly from CRM
- Activities and communication
- Record interactions in CRM journals, Manage calendars with CalDAV synchronization, Handle calls and CRM email support via IMAP
- Campaign management
- Set up and manage mailing and marketing campaigns
- Dashboards and reporting
- Real-time CRM dashboards: My Start, Sales, Campaigns, Sales Opportunities
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization