Prospect CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Prospect CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Prospect CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Stock-aware CRM for wholesalers and manufacturers with ERP and accounting integrations
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇬🇧 GB
🇺🇸 US · 1975
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001
Price from
€205/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Ratings
Integrations
Unleashed, Cin7 Core, Cin7 Omni, Katana, Mintsoft +15
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Prospect CRM
Strengths
- +Tailored for stock-based B2B sales with unified customer, order, pricing and stock visibility
- +Intuitive daily use for account lookups, note-taking, lead tracking and quote management
- +Mobile access supports sales teams in the field
- +Integrations with Sage, Unleashed, Cin7 and Xero reduce switching between systems
- +Pipeline tracking, automated follow-ups and order-gap alerts aid account management
- +Dashboards, reporting and RFM analysis help spot sales opportunities
- +Training resources like Prospect Academy improve user self-sufficiency
- +Responsive implementation and support teams assist with onboarding
Limitations
- −Integration and data reliability issues, including duplicate or incorrect product data and inconsistent syncing
- −Steep learning curve for administrators configuring workflows, reports or customisations
- −Inconsistent support experiences, with some users reporting slow or unresolved critical issues
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Prospect CRM
Microsoft Dynamics 365
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001
Pricing
Prospect CRM
- Start-Up CRM €205 per month, annual contractFixed at 4 users
- Professional CRM €411 per month, annual contract4 users included · €75 per additional user / month
- Advanced CRM €2,256 per month, annual contract15 users included · €133 per additional user / month
Prices are based on annual contracts paid monthly. A 14-day free trial is available.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Prospect CRM
- Stock-aware sales and order processing
- Inventory visibility linked to back-office systems, Integrated quoting and order processing, Customer-specific prices, discounts and product restrictions
- Sales opportunities and performance
- Opportunity tracking, Sales pipeline management, Sales reporting
- Customer and contact management
- Customer account management, Social-data contact enrichment
- Customer retention and sales insight
- Missing-order alerts, RFM analysis, Advanced dashboards
- Customer service
- Problem management
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization