Proffix CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Proffix CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Proffix CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM for SMEs with contact management and Outlook sync
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇨🇭 CH
🇺🇸 US · 1975
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
No
Yes
Certifications
Swissdec, Swiss Made Software
ISO 27001
Price from
CHF 62.10/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Outlook, Microsoft Exchange Server, CleverReach, search.ch, Microsoft Office
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Proffix CRM
Strengths
- +Highly customizable with additional fields and tables
- +Web API enables integration with other systems and custom logic
- +Outlook synchronization for appointments, tasks and emails
- +Consolidates customer correspondence and activity history in one place
- +Links CRM with membership, invoicing, reminders and accounting
Limitations
- −Advanced search fields can appear confusing at first
- −Occasional interruptions in Swiss e-banking synchronization due to bank-interface changes
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Proffix CRM
Microsoft Dynamics 365
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
Swissdec, Swiss Made Software
ISO 27001
Pricing
Proffix CRM
- Proffix Px5 Accounting Package CHF 62.10 per user / monthIncludes CRM module · 12-month contract
CRM module requires at least the Address Management module. Pricing for other plans not publicly confirmed.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Proffix CRM
- Contact and customer management
- Centralized access to contact data across Proffix, Configurable information windows for sales, contacts, documents and notes, Automatic display of alarm notes
- Activities, tasks and appointments
- Create and manage activities for addresses and contacts, Search and filter by address, employee, priority and date, Create recurring activities in batches, Update multiple statuses at once
- Correspondence and mailings
- Manage daily correspondence with templates, Create individual letters, serial letters and e-newsletters, Link generated correspondence to addresses, Trigger activity creation from a letter
- Newsletter campaigns
- Send e-newsletters via Outlook or server, Automated subscription and unsubscribe processes by newsletter type, Integration with CleverReach
- Cross-module workflows
- Automatically complete activities when qualifying order documents are locked, Create or update activities linked to purchasing events, Sync CRM appointments and tasks with the service-order module
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization