OpenCRM vs Salesforce
Last updated October 2026
Looking for a European alternative to Salesforce? Here's how OpenCRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: OpenCRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM with sales, helpdesk and workflow automation
Cloud-based CRM platform for sales, service, marketing, and more.
Headquarters
🇬🇧 GB
🇺🇸 US · 1999
EU data residency
Not offeredData and backups are hosted exclusively in the UK (AWS London region).
Available on some plansEU data residency available in Frankfurt on request or specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, BSI C5
Price from
£44/user/mo
No
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Outlook, Microsoft 365, Microsoft Teams, Microsoft Planner, Microsoft Bookings +14
Slack, Microsoft Teams, Google Workspace, DocuSign, QuickBooks +3
Where each one wins
OpenCRM
Strengths
- +Responsive and knowledgeable support team with fast issue resolution
- +Comprehensive feature set covering contacts, opportunities, tasks, quotes, invoices, projects and helpdesk
- +Highly customizable with adaptable fields, layouts and workflows
- +Strong reporting capabilities and third-party integrations
- +Cost-effective for small and mid-sized businesses with transparent pricing
- +Centralized customer history and sales pipeline visibility
- +Reduces reliance on spreadsheets and email for team coordination
- +Intuitive for daily use once configured
Limitations
- −Interface and navigation feel dated or clunky with excessive clicking
- −Steep initial learning curve and granular setup process
- −Limited bulk editing, helpdesk response handling and file attachment options
Salesforce
Strengths
- +Highly scalable for enterprises
- +Extensive customization options
- +Strong ecosystem with AppExchange
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −High cost for small businesses
- −Complex setup and configuration
- −Limited transparency in subprocessors
Data residency & compliance
OpenCRM
Salesforce
EU data residency
Not offeredData and backups are hosted exclusively in the UK (AWS London region).
Available on some plansEU data residency available in Frankfurt on request or specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Sub-processors
not established
not established
Certifications
ISO 27001
ISO 27001, BSI C5
Pricing
OpenCRM
- OpenCRM £44 per user / monthAll features included · UK data centres · GDPR features
Annual and longer-term options available; exact prices not specified.
Salesforce
No published pricing we could verify.
Pricing is custom and available on request via the Salesforce website.
Features
OpenCRM
- Sales management
- Lead tracking and grading, Sales visualisation, Quotes with live product pricing, Margin visibility
- Products and orders
- Product management, Quotes, sales orders and invoices, Online e-signatures, Purchase tracking
- Contact management
- Company and contact records, Linked sales, project and support history, Activity and communication tracking, Role-based permissions
- Activities and automation
- Calendars and tasks, Automated workflows, Email plans, Round Robin record assignment
- Projects
- Project and task tracking, Time logging, Resource management, Calendar-linked scheduling
Salesforce
- Core CRM
- Lead and opportunity management, Contact and account tracking, Customizable dashboards, Activity and task automation
- Data & Security
- Role-based access control, Field-level encryption, Audit trails, Compliance with GDPR
- Integration & Extensibility
- REST and SOAP APIs, AppExchange marketplace, Custom objects and fields, Third-party app integrations
- Analytics & Reporting
- Custom report builder, Real-time analytics, Forecasting tools, AI-driven insights
- Collaboration
- Chatter for team communication, File and document sharing, Mobile access, Team workspaces