Ninox CRM vs Zoho CRM
Last updated November 2026
Looking for a European alternative to Zoho CRM? Here's how Ninox CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Ninox CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Low-code CRM with workflow automation for SMEs
Cloud-based customer relationship management software for businesses.
Headquarters
🇩🇪 DE
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 9001
ISO 27001, SOC 2 Type II
Price from
€11,/mo
$14/user/mo
Free plan
Yes
Yes
Open Source
No
No
Ratings
Integrations
Zapier, Make, n8n, Integrately, Gmail +6
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5
Where each one wins
Ninox CRM
Strengths
- +Highly flexible customization for tables, relationships, forms, views and workflows
- +Visual drag-and-drop builder for easy database and form creation
- +Strong support, webinars, forum and active user community
- +Affordable for small businesses relative to less adaptable alternatives
- +Quick to learn for basic database and CRM setups
- +Scalable for both simple digitization and complex enterprise implementations
- +Useful templates to accelerate setup
Limitations
- −Advanced workflows and automations require learning Ninox’s scripting language
- −Documentation can be scattered, with gaps or assumptions of scripting knowledge
- −Plan limits and extra costs for features like PDF generation, storage above 4 GB, or local backups
Zoho CRM
Strengths
- +Intuitive and user-friendly interface
- +Strong automation capabilities
- +Good value for the price
- +Extensive third-party integrations
Limitations
- −Steep learning curve for advanced features
- −Limited customization in lower-tier plans
- −Occasional performance lag
- −Customer support can be slow
Data residency & compliance
Ninox CRM
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001, ISO 9001
ISO 27001, SOC 2 Type II
Pricing
Ninox CRM
- Free €0 per month, up to 5 usersNo trial expiry · No credit card required · 1,000 API calls per month
- Team €28 per user / month (billed monthly)10% discount on annual billing (€25 per user / month) · 10,000 API calls per user / month · 5,000 linked emails per user
- Business €45 per user / month (billed monthly)10% discount on annual billing · 50,000 API calls per user / month · Unlimited history
- Enterprise On request custom pricingCustom pricing · Dedicated support · Custom VM and location
- AI Credit Packs Small: €11, Medium: €32, Large: €52 valid for 12 monthsSmall: 5,000 credits · Medium: 15,000 credits · Large: 25,000 credits
AI credit packs are optional add-ons. Annual billing offers a 10% discount on Team and Business plans.
Zoho CRM
- Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
- Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
- Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
- Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
- Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually
Pricing is based on annual billing; monthly options may be available at a higher cost.
Features
Ninox CRM
- Build and customize
- Ninox AI assists in building solutions, Drag-and-drop and low-code tools for customization, Adapt workflows to team needs
- Data and team workflows
- Centralize data, tasks, and communication, Manage customer and other records, Create workflows connecting processes
- Automation and scripting
- Automate repetitive work, Use scripts, buttons, and event-driven automations, Perform calculations, record updates, and external service connections
- Documents and reporting
- Generate and store contracts, invoices, and reports, Create documents from Ninox data
- Views and project tracking
- Kanban, Calendar, and Table views for project work
Zoho CRM
- Sales Automation
- Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
- Marketing Integration
- Email campaigns, Social media integration, Lead scoring, Web forms
- Customer Support
- Case management, Ticketing system, Knowledge base, Live chat
- Reporting & Analytics
- Custom reports, Real-time analytics, Sales metrics, Performance dashboards
- Collaboration Tools
- Team inbox, Document sharing, Task management, Calendar integration