Ninox CRM vs Microsoft Dynamics 365
Last updated November 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Ninox CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Ninox CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Low-code CRM with workflow automation for SMEs
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 9001
ISO 27001
Price from
€11,/mo
$50/user/mo
Free plan
Yes
No
Open Source
No
No
Ratings
Integrations
Zapier, Make, n8n, Integrately, Gmail +6
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Ninox CRM
Strengths
- +Highly flexible customization for tables, relationships, forms, views and workflows
- +Visual drag-and-drop builder for easy database and form creation
- +Strong support, webinars, forum and active user community
- +Affordable for small businesses relative to less adaptable alternatives
- +Quick to learn for basic database and CRM setups
- +Scalable for both simple digitization and complex enterprise implementations
- +Useful templates to accelerate setup
Limitations
- −Advanced workflows and automations require learning Ninox’s scripting language
- −Documentation can be scattered, with gaps or assumptions of scripting knowledge
- −Plan limits and extra costs for features like PDF generation, storage above 4 GB, or local backups
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Ninox CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001, ISO 9001
ISO 27001
Pricing
Ninox CRM
- Free €0 per month, up to 5 usersNo trial expiry · No credit card required · 1,000 API calls per month
- Team €28 per user / month (billed monthly)10% discount on annual billing (€25 per user / month) · 10,000 API calls per user / month · 5,000 linked emails per user
- Business €45 per user / month (billed monthly)10% discount on annual billing · 50,000 API calls per user / month · Unlimited history
- Enterprise On request custom pricingCustom pricing · Dedicated support · Custom VM and location
- AI Credit Packs Small: €11, Medium: €32, Large: €52 valid for 12 monthsSmall: 5,000 credits · Medium: 15,000 credits · Large: 25,000 credits
AI credit packs are optional add-ons. Annual billing offers a 10% discount on Team and Business plans.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Ninox CRM
- Build and customize
- Ninox AI assists in building solutions, Drag-and-drop and low-code tools for customization, Adapt workflows to team needs
- Data and team workflows
- Centralize data, tasks, and communication, Manage customer and other records, Create workflows connecting processes
- Automation and scripting
- Automate repetitive work, Use scripts, buttons, and event-driven automations, Perform calculations, record updates, and external service connections
- Documents and reporting
- Generate and store contracts, invoices, and reports, Create documents from Ninox data
- Views and project tracking
- Kanban, Calendar, and Table views for project work
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization