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midcom CRM vs Zoho CRM

Last updated November 2026

Looking for a European alternative to Zoho CRM? Here's how midcom CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: midcom CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

midcom CRM
Zoho CRM
What it is
Cloud CRM for sales and service with mobile access and workflow automation
Cloud-based customer relationship management software for businesses.
Headquarters
🇩🇪 DE
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
€25/user/mo
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
No
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Google APIs, Placetel, Deutsche Post Adressfactory Direkt, windata, konfipay +4
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

midcom CRM

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

midcom CRM
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
not established
Listed →
Certifications
No
ISO 27001, SOC 2 Type II

Pricing

midcom CRM

  • Cloud CRM light from €25 per user / monthCentral customer/partner records · Activity and document management · Quotation generation
  • Cloud CRM business from €35 per user / monthAll Cloud CRM light features · Campaign and lead management · Mass email with open tracking
  • Cloud CRM premium from €50 per user / monthAll Cloud CRM business features · Inbound and outbound call center · Credit, address, and identity checks

Prices are starting from and may vary based on configuration.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

midcom CRM

Customer and partner management
Central customer/partner records with contact details, Activity and document tracking, Correspondence and history logging, PDF quick-fill assistance
Sales and pipeline
Lead and opportunity management, Quotation and contract management, Order information and sales forecasts, Pipeline dashboards
Marketing
Campaign management, Mass email with open tracking, Questionnaires and mail-merge letters, Word integration for mail-merge
Workflow and task management
Rule-based assignment of work, Activity and task tracking, Automated email scanning
Call center and telephony
Inbound and outbound call support, Call history display, Customer information for calls

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See midcom CRM →More Zoho CRM alternatives