tech from europe
vsIntercom

LiveAgent vs Intercom

Last updated October 2026

Looking for a European alternative to Intercom? Here's how LiveAgent compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: LiveAgent. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

LiveAgent
Intercom
What it is
Omnichannel helpdesk with chat, ticketing and VoIP
A customer service platform that connects businesses with their customers via chat, email, and automation.
Headquarters
🇸🇰 SK
🇺🇸 US · 2011
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, ISO 27018, SOC 2 Type II
Price from
$10/mo
No
Free plan
No
No
Open Source
No
No
Ratings
OMR 4.32/5 (11) · GETAPP 4.7/5 (1,600) · CAPTERRA 4.7/5 (1,787) · TRUSTPILOT 4.2/5 (618) · G2 4.5/5 (1,535)
No
Integrations
2APlus, 2talk, 3CX, Actio, Adiptel +37
Slack, Salesforce, HubSpot, Shopify, Zendesk +4

Where each one wins

LiveAgent

Strengths

  • +Multi-channel support in one platform (email, live chat, phone, social media)
  • +Improves organization and speeds up customer service workflows
  • +Flexible customization with canned responses and tagging for high ticket volumes
  • +Built-in call center functionality from Medium plan onward
  • +Responsive customer support from LiveAgent’s team
  • +Quick setup time (often 1-2 days)
  • +Useful reporting and analytics for performance monitoring

Limitations

  • −Outdated and clunky interface with a cluttered sidebar menu
  • −Weaker mobile app compared to desktop version
  • −Unexpected billing increases when adding or removing agents mid-cycle

Intercom

Strengths

  • +Strong automation capabilities for customer support workflows
  • +Seamless integration with popular CRM and helpdesk tools
  • +User-friendly interface for non-technical teams

Limitations

  • −Pricing can be high for small businesses
  • −Limited customization for advanced use cases
  • −Learning curve for complex automation setups

Data residency & compliance

LiveAgent
Intercom
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
Listed →
Listed →
Certifications
No
ISO 27001, ISO 27018, SOC 2 Type II

Pricing

LiveAgent

  • Small Business $10 per agent/month billed annuallyAI Agents · Ticketing, live chat, knowledge base · Customer portal and contact forms
  • Medium Business $19 per agent/month billed annuallyEverything in Small Business · Full AI setup · Call center & IVR
  • Large Business $33 per agent/month billed annuallyEverything in Medium Business · Time tracking and audit log · Integrations with Facebook, Instagram, X (Twitter), Viber, Telegram, WhatsApp
  • Enterprise $46 per agent/month billed annuallyEverything in Large Business · Almost unlimited features · Dedicated account manager and priority support

Prices are promotional until January 1st, 2027. Monthly billing available at higher rates. Free 30-day trial, no credit card required.

Intercom

No published pricing we could verify.

Pricing is not publicly listed; available on request.

Features

LiveAgent

AI for customer support
AI Chatbot, AI Answer Assistant, AI Autoresponder, AI Ticket Validation & Autoresponse
Ticketing system
Automated ticket distribution, Agent collision detection, Ticket merging and splitting, Custom ticket fields
Communication channels
Customer portals, Email ticketing (incoming and outgoing), Live chat with proactive invitations, Call center with IVR and call routing
Reporting and analytics
Real-time dashboards, Agent, department and channel reports, SLA compliance and log reports, Time reports
Customization and automation
Custom roles and departments, Business hours configuration, Event and time-based automation rules, SLA rules

Intercom

Messaging & Chat
Real-time chat with customers, Customizable chat widgets, Automated greeting messages, File sharing in conversations
Automation & Workflows
Rule-based automation for routing, Chatbot creation without code, Workflow builder for multi-step processes, Time-based triggers
Data & Analytics
Customer data tracking, Conversation metrics and insights, Custom reports and dashboards, Team performance analytics
See LiveAgent →More Intercom alternatives