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vsZoho CRM

Koban CRM vs Zoho CRM

Last updated November 2026

Looking for a European alternative to Zoho CRM? Here's how Koban CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Koban CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Koban CRM
Zoho CRM
What it is
CRM for SMEs with sales, marketing and invoicing in one suite
Cloud-based customer relationship management software for businesses.
Headquarters
🇫🇷 FR
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
Qualiopi
ISO 27001, SOC 2 Type II
Price from
€39/user/mo
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
No
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Outlook, WordPress, Corporama, Magento, Shopify +3
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

Koban CRM

Strengths

  • +Intuitive and easy-to-use interface
  • +Responsive and helpful support team
  • +All-in-one CRM with marketing automation and sales management
  • +Customizable sales pipelines
  • +Daily data backups and secure storage
  • +Multi-currency and multi-language support
  • +Hosted in France with RGPD compliance

Limitations

  • −No offline mode for Android
  • −Smaller integration ecosystem compared to competitors

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

Koban CRM
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
Qualiopi
ISO 27001, SOC 2 Type II

Pricing

Koban CRM

  • Starter 39 €/month/user per user / monthMax 2 users · Single sales pipeline · Quotes, orders, customer invoices
  • Pro 49 €/month/user per user / monthMax 10 users · Unlimited sales pipelines · User rights management
  • Entreprise 69 €/month/user per user / monthVolume discount from 11th user · Contracts and subscriptions · Supplier and purchasing management
  • Premium 89 €/month/user per user / monthMinimum 10 users · Volume discount from 11th user · Project management and time tracking

Prices shown are for annual commitment and billing. Monthly rates available on request.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

Koban CRM

Sales and CRM
Contact and company database, Sales pipelines (1 in Starter, unlimited from Pro), Quotes, orders and customer invoices, Electronic signature for quotes
Billing and business management
Customer invoices, Contracts and subscriptions, Supplier and purchasing management, Stock management
Marketing
Email campaigns, Web forms, Marketing automation (Entreprise and above), Web-page tracking and lead scoring (Entreprise and above)
Customer service and operations
Customer-service functionality (Pro and above), Project management (Premium), Time tracking (Premium), Account management support (Premium)
AI and extensions
Koban AI agents for account summaries, email drafting, action suggestions, Customer portal (extension), Online payment (extension), Dedicated IP (extension)

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See Koban CRM →More Zoho CRM alternatives