tech from europe
vsZoho CRM

INES CRM vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how INES CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: INES CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

INES CRM
Zoho CRM
What it is
French CRM for SMBs with sales, marketing and service modules
Cloud-based customer relationship management software for businesses.
Headquarters
🇫🇷 FR
🇮🇳 IN · 1996
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
No
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
25 €/user
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
No
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Mailjet, Microsoft Outlook, Corporama, Report One, Gmail +4
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

INES CRM

Strengths

  • +Integrated functionality covering contact management, sales, marketing, customer service and project/ERP-related features
  • +Centralized customer history and supplier interactions as a single source of truth
  • +Highly configurable modules and tailored setups for specific business needs
  • +Reliable data storage and long-term record-keeping
  • +Personalized support and close project collaboration during setup

Limitations

  • −Interface can feel outdated, complex or visually unappealing
  • −Setup and onboarding may require significant planning and project support due to configurability

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

INES CRM
Zoho CRM
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
not established
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
No
ISO 27001, SOC 2 Type II

Pricing

INES CRM

  • Starter 25 € minimum 2 usersCentralized customer records · Mobile access
  • Configurable offer 45 € per user / month from 5 usersCampaigns and emailings · Project tracking · KPI dashboards
  • Enterprise On request Custom solutionFull feature set · BPM automation · Administrator configuration tools

Prices may vary; exact billing period for Starter not specified. General subscription range: €25–99 per user per month.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

INES CRM

Sales and contact management
Centralized customer and prospect records, 360° customer view and interaction history, Lead and prospect tracking, Sales pipeline and forecasts
Marketing
Contact segmentation, Campaigns and emailings/newsletters, Campaign-response tracking
Customer service
Incident and claim management, Customer-history tracking, Customer-facing extranet options
Projects and collaboration
Project tracking, Gantt views, Tasks, meetings and time tracking, Shared calendars and document storage
Billing and business management
Billing features, Links between commercial activity and project or operational information

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See INES CRM →More Zoho CRM alternatives