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vsZoho CRM

Holded vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how Holded compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Holded. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Holded
Zoho CRM
What it is
All-in-one ERP for SMEs with invoicing, accounting and CRM
Cloud-based customer relationship management software for businesses.
Headquarters
🇪🇸 ES
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
€15/mo
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
TRUSTPILOT 4.2/5 (2,442)
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Shopify, WooCommerce, PrestaShop, Wix, Amazon +22
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

Holded

Strengths

  • +Intuitive and quick to learn for invoicing, expenses and basic accounting
  • +All-in-one platform combining invoicing, accounting, banking, inventory, CRM, projects and HR
  • +Time-saving automation for recurring invoices, payment reminders and billing
  • +Strong fit for SMEs and freelancers, especially in Spain
  • +Modern, user-friendly interface for everyday workflows

Limitations

  • −Support can be slow or difficult to reach, with mixed experiences reported
  • −Pricing and plan limits (e.g., invoices, users, features) may become costly as needs grow
  • −Limited flexibility for advanced workflows, report customization and exports

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

Holded
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
not established
Listed →
Certifications
No
ISO 27001, SOC 2 Type II

Pricing

Holded

  • Plus €15 per monthInvoicing and documents · Banking and cash flow · First 3 months at 50% off
  • Basic €29 per monthAll Plus features · CRM and sales funnel · Project profitability tracking
  • Standard €59 per monthAll Basic features · Inventory management · Advanced accounting
  • Advanced €99 per monthAll Standard features · HR and payroll · Multi-user access
  • Premium €199 per monthAll Advanced features · POS system · Priority support

Prices exclude VAT. First 3 months at 50% off. 14-day free trial, no credit card required.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

Holded

Invoicing and documents
Sales and purchase invoices, simplified invoices, pro forma invoices and quotes, Custom numbering and fields, 50+ document templates, Payment methods
Accounting and taxes
Accounting entries, Reconciliation suggestions, Automatic completion of VAT forms 303, 369, 390, 347, 349, Automatic completion of IRPF forms 111, 115, 123, 130, 180, 190
Banking and cash flow
Automatic bank synchronization, Connections to 300+ banks, Cash flow tracking, Reconciliation rules
CRM and sales
Sales funnel, Contact management, Deal tracking
Projects, inventory and HR
Project profitability tracking, Purchase orders, Product price rates, lot or serial-number details, Payroll recording (individual or bulk import)

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See Holded →More Zoho CRM alternatives