tech from europe
vsIntercom

Gnatta vs Intercom

Last updated October 2026

Looking for a European alternative to Intercom? Here's how Gnatta compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Gnatta. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Gnatta
Intercom
What it is
UK helpdesk platform with AI agents and multi-channel support
A customer service platform that connects businesses with their customers via chat, email, and automation.
Headquarters
🇬🇧 GB
🇺🇸 US · 2011
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, ISO 27018, SOC 2 Type II
Price from
£99/user/mo
No
Free plan
No
No
Open Source
No
No
Ratings
TRUSTPILOT 2.3/5 (6)
No
Integrations
WhatsApp, Facebook Messenger, Instagram, Trustpilot, Gnatta Messenger +23
Slack, Salesforce, HubSpot, Shopify, Zendesk +4

Where each one wins

Gnatta

Strengths

  • +Responsive and attentive support and onboarding teams
  • +Intuitive and user-friendly interface for agents
  • +Smooth integrations with existing CRM systems
  • +Scalability that adapts to growing business needs
  • +Effective analytics and reporting tools for performance monitoring
  • +Efficient use of AI and automation alongside human advisors
  • +Unified view of customer interactions

Limitations

  • −Limited public detail on specific features beyond integrations and scalability
  • −Pricing transparency could be improved

Intercom

Strengths

  • +Strong automation capabilities for customer support workflows
  • +Seamless integration with popular CRM and helpdesk tools
  • +User-friendly interface for non-technical teams

Limitations

  • −Pricing can be high for small businesses
  • −Limited customization for advanced use cases
  • −Learning curve for complex automation setups

Data residency & compliance

Gnatta
Intercom
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO 27001
ISO 27001, ISO 27018, SOC 2 Type II

Pricing

Gnatta

  • Core On request per user / monthBasic channel support · Automatic routing · Reporting with CSV export
  • Plus £99 (monthly) / £89 (annual) per user / monthAll channels included · Chatbots & IVRs · Visual workflow editor
  • Ultimate £149 (monthly) / £129 (annual) per seat / monthEverything in Plus · AI Ask included · Workflow building by Gnatta team

Annual billing offers up to 15% savings. AI add-ons (Ask: £15/user, Workmate: £35/user) available for Plus and Ultimate.

Intercom

No published pricing we could verify.

Pricing is not publicly listed; available on request.

Features

Gnatta

Automation
Chatbots and Quick Replies, Workflow Builder for process automation, AI Agents and AI-driven workflows, Automatic Routing and Prioritization
Management
Integrations with third-party applications, Analytics with reporting suite and real-time dashboards, Monitoring tools for operational oversight
Omnichannel
Email, Telephony, SMS, Facebook Messenger, Instagram, WhatsApp, Trustpilot and Gnatta Messenger, Helpdesk functionalities

Intercom

Messaging & Chat
Real-time chat with customers, Customizable chat widgets, Automated greeting messages, File sharing in conversations
Automation & Workflows
Rule-based automation for routing, Chatbot creation without code, Workflow builder for multi-step processes, Time-based triggers
Data & Analytics
Customer data tracking, Conversation metrics and insights, Custom reports and dashboards, Team performance analytics
See Gnatta →More Intercom alternatives