Gmelius vs Intercom
Last updated October 2026
Looking for a European alternative to Intercom? Here's how Gmelius compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Gmelius. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Gmail-native shared inboxes and AI email assistants for teams
A customer service platform that connects businesses with their customers via chat, email, and automation.
Headquarters
🇨🇭 CH
🇺🇸 US · 2011
EU data residency
Not offeredCompany Data is hosted on Google Cloud infrastructure and may be accessed by sub-processors in the United States.
Available on some plansEU data hosting is available on qualifying plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II
ISO 27001, ISO 27018, SOC 2 Type II
Price from
$19/user/mo
No
Free plan
No
No
Open Source
No
No
Integrations
Google Workspace (Gmail, Google Groups, Google Calendar, Google Meet, Google Workspace Admin), Slack, Trello, Salesforce, HubSpot +5
Slack, Salesforce, HubSpot, Shopify, Zendesk +4
Where each one wins
Gmelius
Strengths
- +Gmail-native workflow with no new interface to learn
- +Shared inbox with assignment, status tracking and internal notes
- +Collaboration via shared labels, templates and comments
- +Email-based task tracking without a separate tool
- +Automation rules and sequences for follow-ups and responses
- +Suitable for small teams and Google Workspace users
- +Multi-domain support for teams across different Gmail or Workspace domains
- +Competitive entry-tier pricing against similar tools
Limitations
- −Occasional slowdowns in email or thread loading
- −Google Workspace-only, no Outlook or mixed email support
- −Setup complexity for shared inboxes, aliases and advanced rules
Intercom
Strengths
- +Strong automation capabilities for customer support workflows
- +Seamless integration with popular CRM and helpdesk tools
- +User-friendly interface for non-technical teams
Limitations
- −Pricing can be high for small businesses
- −Limited customization for advanced use cases
- −Learning curve for complex automation setups
Data residency & compliance
Gmelius
Intercom
EU data residency
Not offeredCompany Data is hosted on Google Cloud infrastructure and may be accessed by sub-processors in the United States.
Available on some plansEU data hosting is available on qualifying plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II
ISO 27001, ISO 27018, SOC 2 Type II
Pricing
Gmelius
- Meli $19/user/month billed annuallyAI personal assistant for Gmail · Drafts email replies · Sorts and classifies emails
- Growth $25/user/month billed annuallyAI assistants and team collaboration · Unlimited shared inboxes and labels · Automation rules and auto-assignments
- Pro $40/user/month billed annuallyAI dispatching assistants · CRM integrations (Salesforce, HubSpot) · Advanced team analytics
- Enterprise Custom pricing customBespoke AI assistants · Custom integrations and reports · No usage caps
Prices may vary; yearly prepayment offers up to 25% discount. Free 7-day trial of Growth plan.
Intercom
No published pricing we could verify.
Pricing is not publicly listed; available on request.
Features
Gmelius
- Shared inboxes and email collaboration
- Turn Google Groups or email addresses into team inboxes, Assign and delegate conversations, Share drafts, labels, and internal notes, Use collision detection to avoid duplicate replies
- Boards and task management
- Turn shared inboxes or Gmail labels into Kanban boards, Manage conversation status and due dates, Sync boards with Trello
- Automation and outreach
- Create rules for auto-replies, categorization, and routing, Use email templates and shareable sequences, Automate assignment and delegation
- AI assistants
- Draft replies with AI, Sort and classify incoming emails, Dispatch conversations automatically, Design automation flows
- Scheduling
- Insert meeting availability into emails, Collect pre-meeting questions, Connect with Google Calendar and Google Meet
Intercom
- Messaging & Chat
- Real-time chat with customers, Customizable chat widgets, Automated greeting messages, File sharing in conversations
- Automation & Workflows
- Rule-based automation for routing, Chatbot creation without code, Workflow builder for multi-step processes, Time-based triggers
- Data & Analytics
- Customer data tracking, Conversation metrics and insights, Custom reports and dashboards, Team performance analytics