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vsSalesforce

Exact CRM vs Salesforce

Last updated October 2026

Looking for a European alternative to Salesforce? Here's how Exact CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Exact CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Exact CRM
Salesforce
What it is
Cloud CRM for SMEs with multi-language and local compliance support
Cloud-based CRM platform for sales, service, marketing, and more.
Headquarters
🇳🇱 NL
🇺🇸 US · 1999
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, BSI C5
Price from
No
No
Free plan
No
No
Open Source
No
No
Ratings
No
No
Integrations
Microsoft Office, Abacum, Exact ERP, Integrately
Slack, Microsoft Teams, Google Workspace, DocuSign, QuickBooks +3

Where each one wins

Exact CRM

Limitations

  • −Research provided is about review platforms (Capterra, G2, Trustpilot), not Exact CRM
  • −No user sentiment data for Exact CRM is available in the supplied research

Salesforce

Strengths

  • +Highly scalable for enterprises
  • +Extensive customization options
  • +Strong ecosystem with AppExchange
  • +Reliable uptime and performance

Limitations

  • −Steep learning curve for new users
  • −High cost for small businesses
  • −Complex setup and configuration
  • −Limited transparency in subprocessors

Data residency & compliance

Exact CRM
Salesforce
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
not established
Certifications
ISO 27001
ISO 27001, BSI C5

Features

Exact CRM

Contact and account management
Creation and modification of accounts and contacts, Centralized customer database, Activity and request tracking
Communication and collaboration
Email storage and management, Social media integration, Microsoft Office integration
Scheduling and productivity
Calendar sync, Appointment scheduling, Task and activity management
Platform and accessibility
Web and mobile access, Cross-platform compatibility, Third-party app integration
Financial and operational integration
Automatic data synchronization with Exact ERP, Real-time reporting and budgeting, Unified financial insights

Salesforce

Core CRM
Lead and opportunity management, Contact and account tracking, Customizable dashboards, Activity and task automation
Data & Security
Role-based access control, Field-level encryption, Audit trails, Compliance with GDPR
Integration & Extensibility
REST and SOAP APIs, AppExchange marketplace, Custom objects and fields, Third-party app integrations
Analytics & Reporting
Custom report builder, Real-time analytics, Forecasting tools, AI-driven insights
Collaboration
Chatter for team communication, File and document sharing, Mobile access, Team workspaces
See Exact CRM →More Salesforce alternatives