EBP CRM vs Zoho CRM
Last updated October 2026
Looking for a European alternative to Zoho CRM? Here's how EBP CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: EBP CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
French CRM for SMEs with sales tracking and Outlook sync
Cloud-based customer relationship management software for businesses.
Headquarters
🇫🇷 FR
🇮🇳 IN · 1996
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
No
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Integrations
EBP Gestion Commerciale, NuxiDev (Nuxilog), ODIS-EVOTECH
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5
Where each one wins
EBP CRM
Strengths
- +Practical for daily client follow-up, reminders and sales activity tracking
- +Simple and fluid for routine tasks in team-wide use
- +Covers essential commercial management: contact filtering, email, quotes and prospect tracking
- +Includes campaigns and customer segmentation
- +Integrates with EBP Gestion Commerciale to avoid duplicate data entry
Limitations
- −Some users find the interface outdated and report reliability issues
- −PRO version considered expensive by at least one reviewer
Zoho CRM
Strengths
- +Intuitive and user-friendly interface
- +Strong automation capabilities
- +Good value for the price
- +Extensive third-party integrations
Limitations
- −Steep learning curve for advanced features
- −Limited customization in lower-tier plans
- −Occasional performance lag
- −Customer support can be slow
Data residency & compliance
EBP CRM
Zoho CRM
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
No
ISO 27001, SOC 2 Type II
Pricing
EBP CRM
No published pricing we could verify.
Pricing available on request for PRO and ELITE plans. ACTIV plan offers a 30-day free trial.
Zoho CRM
- Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
- Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
- Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
- Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
- Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually
Pricing is based on annual billing; monthly options may be available at a higher cost.
Features
EBP CRM
- Customer and prospect management
- Store customer and prospect information, Record interactions (emails, calls, letters), Segment records using selected criteria, Track prospecting and sales exchanges
- Sales opportunities and follow-up
- Track sales opportunities and progress, Link with EBP Gestion Commerciale for third-party record synchronization, Create quotes from opportunity records, Link opportunity status with quote status
- Marketing and prospecting
- Create targeted prospecting operations, Select criteria and communication channel, Run marketing campaigns
- Sales-team management
- List clients and prospects, View agendas and marketing actions, Qualify customer and prospect data, Manage and steer the sales force
- Privacy and data protection
- Protect personal data
Zoho CRM
- Sales Automation
- Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
- Marketing Integration
- Email campaigns, Social media integration, Lead scoring, Web forms
- Customer Support
- Case management, Ticketing system, Knowledge base, Live chat
- Reporting & Analytics
- Custom reports, Real-time analytics, Sales metrics, Performance dashboards
- Collaboration Tools
- Team inbox, Document sharing, Task management, Calendar integration