Easiware vs Zendesk
Last updated November 2026
Looking for a European alternative to Zendesk? Here's how Easiware compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Easiware. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Omnichannel helpdesk for customer service teams
Cloud-based customer service software with ticketing and messaging.
Headquarters
🇫🇷 FR
🇺🇸 US · 2007
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
€50/user/mo
$19/mo
Free plan
No
No
Open Source
No
No
Integrations
Splio, Twilio, X (formerly Twitter), Shopify, Adobe Commerce +2
Slack, Salesforce, Shopify, Mailchimp, Jira +3
Where each one wins
Easiware
Strengths
- +Intuitive and ergonomic interface for routine ticket handling and report-building
- +Minimal technical knowledge required for daily use
- +Attentive and supportive Customer Success Manager relationship
- +Direct access to company leadership for long-term customers
- +Centralized management of customer requests and relationship information
- +Omnichannel handling capabilities
- +Customer history tools for context in interactions
Limitations
- −Specific developments may require an external integrator
- −Attachment download links expire for recipients
- −Requests do not retain history of earlier messages
Zendesk
Strengths
- +Highly customizable workflows
- +Strong reporting and analytics
- +Extensive integration ecosystem
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −Higher cost for advanced features
- −Complex setup for large teams
- −Limited free plan functionality
Data residency & compliance
Easiware
Zendesk
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
No
ISO 27001, SOC 2 Type II
Pricing
Easiware
- Standard €50 per user / monthChannel centralization · 360-degree customer profile · Satisfaction measurement tools
- Custom On request based on user countTailored to business needs · Flexible user-based pricing
Prices may vary; official pricing page states €50 per user/month for Standard. A 30-day free trial is mentioned for the Essentiel offer but not confirmed for Standard or Custom.
Zendesk
- Suite Team $19 per agent/monthBasic ticketing · Email and chat support · Billed annually
- Suite Growth $49 per agent/monthAdvanced reporting · Automated workflows · Billed annually
- Suite Professional $99 per agent/monthCustomizable dashboards · Multi-language support · Billed annually
- Suite Enterprise On request per agent/monthEU data residency · Advanced security features · Custom SLA policies
Pricing varies by region and plan. Enterprise plans require a custom quote.
Features
Easiware
- Channel management
- Centralizes email, web forms, chat and social media interactions, Unified view of customer interactions across channels
- Customer data
- Customizable 360-degree customer profile, Aggregates purchase history, average basket and loyalty data
- Request handling
- Automatic routing based on reason, customer profile or channel, Internal workflows for request processing
- AI and analytics
- Native AI integration for real-time guidance, Semantic analysis for customer interactions
- Satisfaction and reporting
- NPS tracking and satisfaction measurement, Custom dashboards for request volumes, handling times and NPS
Zendesk
- Ticketing and Workflows
- Automated ticket routing, Custom ticket fields, SLA management, Macros and shortcuts
- AI and Automation
- AI-powered bots for customer queries, Automated responses, Answer Bot for self-service, Macro suggestions
- Reporting and Analytics
- Custom dashboards, Pre-built reports, Real-time analytics, Customer satisfaction (CSAT) tracking
- Integrations and Extensions
- Pre-built apps and integrations, Zendesk Marketplace, API access, Webhooks
- Security and Compliance
- Role-based permissions, Two-factor authentication (2FA), Data encryption in transit and at rest, GDPR compliance tools