Easiware vs Intercom
Last updated November 2026
Looking for a European alternative to Intercom? Here's how Easiware compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Easiware. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Omnichannel helpdesk for customer service teams
A customer service platform that connects businesses with their customers via chat, email, and automation.
Headquarters
🇫🇷 FR
🇺🇸 US · 2011
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, ISO 27018, SOC 2 Type II
Price from
€50/user/mo
No
Free plan
No
No
Open Source
No
No
Integrations
Splio, Twilio, X (formerly Twitter), Shopify, Adobe Commerce +2
Slack, Salesforce, HubSpot, Shopify, Zendesk +4
Where each one wins
Easiware
Strengths
- +Intuitive and ergonomic interface for routine ticket handling and report-building
- +Minimal technical knowledge required for daily use
- +Attentive and supportive Customer Success Manager relationship
- +Direct access to company leadership for long-term customers
- +Centralized management of customer requests and relationship information
- +Omnichannel handling capabilities
- +Customer history tools for context in interactions
Limitations
- −Specific developments may require an external integrator
- −Attachment download links expire for recipients
- −Requests do not retain history of earlier messages
Intercom
Strengths
- +Strong automation capabilities for customer support workflows
- +Seamless integration with popular CRM and helpdesk tools
- +User-friendly interface for non-technical teams
Limitations
- −Pricing can be high for small businesses
- −Limited customization for advanced use cases
- −Learning curve for complex automation setups
Data residency & compliance
Easiware
Intercom
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
No
ISO 27001, ISO 27018, SOC 2 Type II
Pricing
Easiware
- Standard €50 per user / monthChannel centralization · 360-degree customer profile · Satisfaction measurement tools
- Custom On request based on user countTailored to business needs · Flexible user-based pricing
Prices may vary; official pricing page states €50 per user/month for Standard. A 30-day free trial is mentioned for the Essentiel offer but not confirmed for Standard or Custom.
Intercom
No published pricing we could verify.
Pricing is not publicly listed; available on request.
Features
Easiware
- Channel management
- Centralizes email, web forms, chat and social media interactions, Unified view of customer interactions across channels
- Customer data
- Customizable 360-degree customer profile, Aggregates purchase history, average basket and loyalty data
- Request handling
- Automatic routing based on reason, customer profile or channel, Internal workflows for request processing
- AI and analytics
- Native AI integration for real-time guidance, Semantic analysis for customer interactions
- Satisfaction and reporting
- NPS tracking and satisfaction measurement, Custom dashboards for request volumes, handling times and NPS
Intercom
- Messaging & Chat
- Real-time chat with customers, Customizable chat widgets, Automated greeting messages, File sharing in conversations
- Automation & Workflows
- Rule-based automation for routing, Chatbot creation without code, Workflow builder for multi-step processes, Time-based triggers
- Data & Analytics
- Customer data tracking, Conversation metrics and insights, Custom reports and dashboards, Team performance analytics