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Deskcenter Remote Support vs LogMeIn

Last updated October 2026

Looking for a European alternative to LogMeIn? Here's how Deskcenter Remote Support compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Deskcenter Remote Support. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Deskcenter Remote Support
LogMeIn
What it is
German remote support and unified endpoint management suite
Remote access and support software for IT teams and businesses.
Headquarters
🇩🇪 DE
🇺🇸 US · 2003
EU data residency
Yes, for all customersGermany
Available on some plansData residency and storage customization available on request or higher plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001
Price from
No
$80/mo
Free plan
No
No
Open Source
No
No
Ratings
No
No
Integrations
Microsoft Office 365, Microsoft Windows Registry, Active Directory, WMI, Windows Update +5
API, Ticketing systems, Third-party apps

Where each one wins

Deskcenter Remote Support

Strengths

  • +Deep integration of remote support with IT asset management, ticketing, and software deployment in one console
  • +Unified interface for remote sessions, troubleshooting, and hardware/software inventory access
  • +Rapid remote troubleshooting reduces user downtime and speeds up issue resolution
  • +Modular layout and consistent interface across modules streamline administrative workflows
  • +Cost-effective bundling of remote capabilities with asset lifecycle tracking and patch management

Limitations

  • −Steep learning curve and complex initial setup
  • −Polarized customer support experiences, with some users reporting slow or ineffective responses for complex issues
  • −Full implementation and onboarding require significant internal time and resources

LogMeIn

Strengths

  • +Reliable remote access with strong encryption
  • +Comprehensive IT management tools
  • +Good for enterprise-scale support

Limitations

  • −High cost for small businesses
  • −Steep learning curve for new users
  • −Limited free tier options

Data residency & compliance

Deskcenter Remote Support
LogMeIn
EU data residency
Yes, for all customersGermany
Available on some plansData residency and storage customization available on request or higher plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
No
ISO 27001

Pricing

Deskcenter Remote Support

No published pricing we could verify.

Pricing is custom-quoted based on managed asset count, deployment model, and selected modules. No public list prices available.

LogMeIn

  • Rescue $109 per monthWindows & Mac remote control · Data residency & storage customization · Billed annually
  • Central $80 per monthRemote device management · Automated updates · Billed annually

Pricing varies based on features, integrations, and user count. Discounts available for annual billing.

Features

Deskcenter Remote Support

Remote Control and Device Maintenance
Remote screen viewing with periodic refreshes, Remote device reboot, Remote client configuration, PIN resets for managed endpoints
IT Service Desk & Incident Management
Web-based ticketing for support requests, Ticket processing status tracking, Automated workflows, Integration with managed asset inventory
Self-Service & Knowledge Base
End-user self-service portal, Service catalogue with shopping cart, Searchable knowledge base
Automation & Scripting
Remote execution of custom scripts, Automated patch deployment, Software distribution (EXE, MSI, scripts), Rule-based software provisioning
Mobile Device & Endpoint Support
Remote support initiation for mobile devices, Integrated chat for administrators, Policy push for iOS, Android, Windows, GDPR-compliant security enforcement

LogMeIn

Remote Access
Access and control Windows and Mac devices remotely, Unattended access for IT management, File transfer between local and remote systems
IT Management
Centralized device monitoring and management, Automated updates and patch management, Remote troubleshooting and diagnostics
Security & Compliance
End-to-end encryption for remote sessions, Multi-factor authentication (MFA), Compliance with GDPR and other regulations
Collaboration Tools
Screen sharing for real-time support, Chat and annotation tools during sessions, Session recording for auditing and training
Integration & Automation
API access for custom integrations, Automated workflows and scripting, Third-party app integrations (e.g., ticketing systems)
See Deskcenter Remote Support →More LogMeIn alternatives