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Cegid Business CRM vs Zoho CRM
Last updated October 2026
Looking for a European alternative to Zoho CRM? Here's how Cegid Business CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Cegid Business CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM for SMEs with sales, marketing and service modules
Cloud-based customer relationship management software for businesses.
Headquarters
🇫🇷 FR
🇮🇳 IN · 1996
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, SOC 2 Type II
Price from
No
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Integrations
Microsoft Office, Microsoft Outlook, Cisco Unified Communications, CTI connector
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5
Where each one wins
Cegid Business CRM
Zoho CRM
Strengths
- +Intuitive and user-friendly interface
- +Strong automation capabilities
- +Good value for the price
- +Extensive third-party integrations
Limitations
- −Steep learning curve for advanced features
- −Limited customization in lower-tier plans
- −Occasional performance lag
- −Customer support can be slow
Data residency & compliance
Cegid Business CRM
Zoho CRM
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001, SOC 2 Type II
Pricing
Cegid Business CRM
No published pricing we could verify.
Pricing is not publicly disclosed. Historical figures (€1,500–€12,000 depending on users/modules) are outdated and not indicative of current plans.
Zoho CRM
- Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
- Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
- Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
- Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
- Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually
Pricing is based on annual billing; monthly options may be available at a higher cost.
Features
Cegid Business CRM
- Sales administration
- Account and contact management, Prospect and opportunity tracking, Customer order and invoice history, Mobile access (connected and offline modes)
- Marketing
- Multichannel campaign management (email, SMS, mail, fax, web), Commercial and marketing activity dashboards, Direct sending of letters, registered mail, fax, emails and SMS
- Customer service
- Dedicated service-client module
- Cross-cutting capabilities
- Multilingual and multicurrency support, Document management, Workflow tools, Integration with commercial-management and accounting systems
- Collaboration and analytics
- Customizable workspace and intuitive ergonomics, Dynamic and multidimensional analytics, Proactive information management (customizable alerts and indicators), Cross-organizational workflow support
Zoho CRM
- Sales Automation
- Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
- Marketing Integration
- Email campaigns, Social media integration, Lead scoring, Web forms
- Customer Support
- Case management, Ticketing system, Knowledge base, Live chat
- Reporting & Analytics
- Custom reports, Real-time analytics, Sales metrics, Performance dashboards
- Collaboration Tools
- Team inbox, Document sharing, Task management, Calendar integration