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Axelor CRM vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how Axelor CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Axelor CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Axelor CRM
Zoho CRM
What it is
Open-source CRM with sales, marketing and pipeline tools
Cloud-based customer relationship management software for businesses.
Headquarters
🇫🇷 FR
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2022
ISO 27001, SOC 2 Type II
Price from
€10/user/yr
$14/user/mo
Free plan
Yes
Yes
Open Source
Yes
No
Ratings
CAPTERRA 4.8/5 (29)
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Gmail, Google Workspace, Outlook, Mailchimp, Brevo
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

Axelor CRM

Strengths

  • +Highly flexible with low-code tools and BPM engine for workflow customization
  • +Integrated suite linking CRM with sales, invoicing, inventory, projects and accounting
  • +Intuitive interface enabling quick adoption for users with varied technical skills
  • +Responsive support and technical teams for functional assistance
  • +Adaptable to industry-specific needs, reducing training and support costs

Limitations

  • −Documentation is often insufficient for module configuration
  • −Small community limits peer-based support
  • −Updates and maintenance require significant time investment

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

Axelor CRM
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
not established
Listed →
Certifications
ISO/IEC 27001:2022
ISO 27001, SOC 2 Type II

Pricing

Axelor CRM

  • Community Free Open-source, AGPL licenseFreely downloadable
  • Pro €35 per user / month, starts at 10 usersFull platform access · Includes CRM module
  • Enterprise On request starts at 20 usersCustomizable · Full platform access
  • Light User €10 with annual billing, €12 without commitment per user / monthAdd-on for Pro or Enterprise · Limited access

Prices are for the full Axelor Open Suite platform, not CRM-only. Enterprise pricing requires contact.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

Axelor CRM

Lead and prospect management
Track leads from first contact to sale, View lead scores and contact details, Filter records assigned to a user
Customer data and compliance
Centralize customer and prospect details, roles, and documents, View interaction history, GDPR-oriented rights management and data encryption
Sales pipeline and quotes
Track opportunity progress in real time, Identify promising opportunities, Convert opportunities into quotes and generate PDFs from templates, Continue sales cycle through orders and invoicing
Activities and events
Schedule calls, appointments, tasks, and events, Synchronize events with external calendars
Marketing and mobile access
Target prospects and customers by criteria, Manage email campaigns, Responsive interface and iOS/Android apps with offline access, View customer catalogs and PDFs on mobile

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See Axelor CRM →More Zoho CRM alternatives