Doctolib
🇫🇷 FR · Free plan · paid from €49.00/mo
3.2/5· 3,877 reviews across 4 portals
Healthcare appointment and practice management with EU-hosted data
Replaces
Doctolib is sought as a European alternative to:
Features
Online Booking & Practice Agenda
- Real-time synchronized medical calendar (web and mobile app)
- Automated patient appointment reminders via SMS and email
- Custom booking rules and reason-of-visit management
- Waiting list management and no-show reduction tools
- Public directory listing on Doctolib’s consumer portal
Clinical & Electronic Health Records (EHR)
- Centralized patient records and consultation history
- Dynamic clinical note taking and medical dictation/voice recognition
- Integrated prescription writing via Vidal Expert
- Document scanning and OCR import
- Diagnostic medical device integration
- Ségur du numérique en santé compliance (DMP, Mon Espace Santé)
Telehealth & Patient Communication
- Integrated HD video teleconsultations
- Secure document sharing (digital prescriptions, lab results)
- Pre-consultation questionnaires
- Secure patient messaging
- Online payment and credit card capture
Billing & Administrative Management
- SESAM-Vitale e-billing and electronic care sheets (FSE)
- Health insurance and complementary fund auto-matching
- Teletransmission to CNAM
- Payment tracking
- Optional AI phone assistant for automated call handling
Professional Coordination & Collaboration
- Secure practitioner-to-practitioner instant messaging
- Patient case collaboration
- Tele-expertise requests
- Secure document transfer between healthcare professionals
- Shared coordination spaces for multidisciplinary health centers (MSP/CPTS)
Pricing
- Secure instant messaging
- Inter-practitioner coordination
- Secure case exchange
- Online booking & practice agenda
- Automated reminders
- Public directory listing
- Centralized patient records
- Prescription writing via Vidal Expert
- SESAM-Vitale e-billing
- Full clinical suite
- AI consultation notes
- Speech-to-text dictation
- Integrated HD video teleconsultations
- Secure document sharing
- Pre-consultation questionnaires
- Automated patient call handling
- AI-powered phone assistant
Custom pricing for hospitals and multi-practitioner centers. Annual or monthly billing options available.
EU Trust Profile
What we verified against public sources, last checked 2026-09-15. Every point links to its evidence.
- Evidence →European legal entityDoctolib SAS, Levallois-Perret (FR)
Registered in France under RCS Nanterre 794 598 813.
- Evidence →Data Processing Agreement (DPA)
Publicly available DPA under Article 28 GDPR.
- Evidence →Public sub-processor list
Published list of sub-processors and third-party providers.
- Evidence →ISO 27001France, Germany, Italy, Netherlands
- Evidence →ISO/IEC 27017France, Germany, Italy, Netherlands
- Evidence →ISO/IEC 27018France, Italy, Netherlands
- Evidence →BSI C5BSI C5 Level II (Germany)
- Evidence →Local-language support
Localized support for French, German, and Italian.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Doctolib?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (FR) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Modern, intuitive interface for scheduling and calendar management
- Strong network effect with high patient discoverability across France, Germany, and Italy
- Automated SMS and email reminders reduce no-show rates significantly
- Built-in telehealth tooling for compliant video consultations and document sharing
- Flexible multi-practitioner calendar and workflow management
- Strict GDPR compliance and certified data hosting for sensitive medical data
Where users see room to improve
- · High fixed monthly cost per practitioner, especially for solo or allied health professionals
- · Slow or generic customer support responses for urgent issues
- · Intermittent synchronization lag with legacy practice management systems
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Doctolib: frequently asked questions
- How much does Doctolib cost?
- Doctolib has a free plan; paid plans start at €49.00/mo. Plans: Doctolib Patient / Agenda (€139.00/mo), Doctolib Médecin (EHR & Admin) (€135.00/mo), Doctolib Médecin with AI Assistant (€199.00/mo), Teleconsultation Add-On (€79.00/mo), AI Phone Assistant Add-On (€49.00/mo). Custom pricing for hospitals and multi-practitioner centers. Annual or monthly billing options available.
- Which tools does Doctolib integrate with?
- Doctolib connects with AGFA Healthcare, InterSystems, Maincare, Cerner, SIB, Axigate, Cpage and Mipih, plus 9 more integrations we found.
Feature, pricing and integration details are based on web research (as of 2026-09-15), without guarantee, errors are possible. The vendor's website prevails.