eConsult Health
🇬🇧 GB
1.4/5· 1,350 reviews
UK telemedicine platform for NHS GP practices with structured triage and video consultations
Features
Triage
- Structured patient history collection with red-flag safety netting
- Adult and child content with paediatric eConsults
- Patient photo and file uploads
- Identity collection and NHS App integration
- Urgent and emergency redirections, suicidal ideation checks, pharmacy redirections
- Local services integration for customized patient options
- Proxy access for submitting on behalf of others
Practice Management
- Integration with EMIS, SystmOne, and Vision clinical systems
- Smart Inbox for filtering, assigning, and managing eConsults by role, team, and urgency
- Auto-coding with SNOMED and QOF codes (upcoming)
- Patient demand management with customizable access times, capping, and ad-hoc switch-off
- Save responses directly to patient records
- User permissions managed via NHSmail SSO
- Self-serve data reporting
Patient Communication
- SMS and email communication, including batch SMS
- Video and telephone consultations with instant or scheduled calls, multi-party calls, file sharing, background blur, and dual cameras
- Seamless switching between telephone and video calls
- Document sharing and validated self-help information
- Patient response templates and nominated GP questions
- Video waiting room and NHS accessibility standards compliance
Support and Transformation
- Dedicated business change and transformation support team
- 24/7 self-service help center and live chat
- Training guides, webinars, and videos
- Fully customized in-practice marketing materials
- Clinical governance oversight ensuring patient safety
Specialist and Urgent Care
- Specialist history taking and triage for outpatient departments
- Clinically designed question sets with red-flagging for urgent cases
- Platform customization and reporting dashboards
- eTriage for digital check-in and prioritization with P1-P5 scoring
- NHS Spine verification and ECDS data collection
Pricing
Pricing is based on an all-inclusive capitation model. Contact eConsult directly for details.
EU Trust Profile
What we verified against public sources, last checked 2026-10-07. Every point links to its evidence.
- Evidence →Data Processing Agreement (DPA)
- Evidence →ISO 27001Cert No. 20623
Covers software development, medical and digital health products, and company-wide IT security management.
- Evidence →Documented data export
Smart Inbox eConsults can be exported as PDFs for upload to clinical records.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at eConsult Health?
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Reviews
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Integrations
eConsult Health: frequently asked questions
- Which tools does eConsult Health integrate with?
- eConsult Health connects with EMIS, SystmOne, Vision, NHS Digital (NHS login, NHS App), Hero Health, Patient Link, InterSystems and CLEO Systems.
Feature, pricing and integration details are based on web research (as of 2026-08-30), without guarantee, errors are possible. The vendor's website prevails.