eConsult Health
🇬🇧 GB
UK telemedicine platform for NHS GP practices with structured triage and video consultations
Features
Triage
- Structured patient history collection with red-flag safety netting
- Adult and child content with paediatric eConsults
- Patient photo and file uploads
- Identity collection and NHS App integration
- Urgent and emergency redirections, suicidal ideation checks, pharmacy redirections
- Local services integration for customized patient options
- Proxy access for submitting on behalf of others
Practice Management
- Integration with EMIS, SystmOne, and Vision clinical systems
- Smart Inbox for filtering, assigning, and managing eConsults by role, team, and urgency
- Auto-coding with SNOMED and QOF codes (upcoming)
- Patient demand management with customizable access times, capping, and ad-hoc switch-off
- Save responses directly to patient records
- User permissions managed via NHSmail SSO
- Self-serve data reporting
Patient Communication
- SMS and email communication, including batch SMS
- Video and telephone consultations with instant or scheduled calls, multi-party calls, file sharing, background blur, and dual cameras
- Seamless switching between telephone and video calls
- Document sharing and validated self-help information
- Patient response templates and nominated GP questions
- Video waiting room and NHS accessibility standards compliance
Support and Transformation
- Dedicated business change and transformation support team
- 24/7 self-service help center and live chat
- Training guides, webinars, and videos
- Fully customized in-practice marketing materials
- Clinical governance oversight ensuring patient safety
Specialist and Urgent Care
- Specialist history taking and triage for outpatient departments
- Clinically designed question sets with red-flagging for urgent cases
- Platform customization and reporting dashboards
- eTriage for digital check-in and prioritization with P1-P5 scoring
- NHS Spine verification and ECDS data collection
Pricing
Pricing is based on an all-inclusive capitation model. Contact eConsult directly for details.
EU Trust Profile
3 of 9 criteria verified with evidence, last checked 2026-08-30. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
Publicly available Data Processing Agreement for Online Consultation Services.
- Evidence →Trust center / security page
Dedicated security and compliance page detailing data protection, certifications, and governance.
- EU data residencynot offered
All data is processed and stored within the UK only.
- Public sub-processor listnot verified
- Evidence →ISO 27001Cert No. 20623, covering London and Brighton, England
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- Local-language supportnot verified
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at eConsult Health?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (GB) and the compliance claims we checked against public sources — the date on it is the date we last checked.
The badge is issued to the vendor rather than left in public: claim the profile with a work email and we'll send it to you, along with a form for correcting anything we got wrong.
Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-30), without guarantee, errors are possible. The vendor's website prevails.