Smartsupp vs Drift
Last updated August 2026
Looking for a European alternative to Drift? Here's how Smartsupp compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Smartsupp. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Czech live chat and AI chatbot with EU hosting and session recording
not established
Headquarters
🇨🇿 CZ
No
EU data residency
Yes, for all customersEU hosting center
not established
DSGVO / GDPR
Yes
not established
Certifications
ISO 27001
not established
Price from
From $16/month (billed annually)/mo
not established
Free plan
Yes
not established
Open Source
No
not established
Integrations
Shopify, WordPress, WooCommerce, PrestaShop, Wix +7
not established
We have not yet completed our own research on Drift; rows above show only what we can evidence. Check the vendor for specifics.
Where each one wins
Smartsupp
Strengths
- +Intuitive and clear interface with quick setup
- +Real-time visitor engagement and session recordings
- +Proactive chat triggers and rule-based chatbot automation
- +Competitive pricing with a generous free plan for small businesses
- +Smooth integration with WordPress, Shopify, and Prestashop
- +Customizable chat widget for brand alignment
- +Accessible for non-technical team members
Limitations
- −Rule-based automation lacks AI sophistication for complex interactions
- −Basic analytics and reporting compared to competitors
- −Mobile app performance issues (sluggishness, crashes, unexpected logouts)
Drift
Review sentiment not yet compiled.
Data residency & compliance
Smartsupp
Drift
EU data residency
Yes, for all customersEU hosting center
not established
Transfer mechanism
Not required — data stays in the EU
not established
Certifications
ISO 27001
No
Pricing
Smartsupp
- Free Free forever1 operator · 25 conversations/month · 14-day chat history
- Solo $17/month (billed annually) per month, billed annually1 operator · Unlimited conversations · All channels + email (up to 3 accounts)
- Plus $25/month (billed annually) per month, billed annually3 operators · Unlimited conversations · All channels + email (up to 10 accounts)
- Expert $83/month (billed annually) per month, billed annually5+ operators (upgradable) · Unlimited conversations · All channels + email (up to 50 accounts)
- Ultimate From $280/month (custom) per month, custom pricingCustom team size · Custom setup and integrations · Dedicated account manager
- Mira AI Agent From $16/month (billed annually) per month, billed annually100 conversations/month (upgradable to 5,000) · AI-powered customer support
- Unlimited AI Agents Custom pricing custom pricingUnlimited AI agent usage
Prices may vary based on region, features, or custom requirements. Annual billing offers discounts.
Drift
No published pricing we could verify.
Features
Smartsupp
- Live Chat and Multichannel Communication
- Website live chat, WhatsApp integration, Facebook Messenger integration, Email integration
- AI and Automation
- Mira AI Agent for FAQs and 24/7 support, AI reply assistants, Automated workflows, Lead generation chatbots
- Team Collaboration and Management
- Multi-operator support (1 to 5+ operators), MCP (Multi-Channel Platform) access, API access for customization
- Analytics and Reporting
- Customer interaction monitoring, Service improvement analytics, Performance reporting
- Mobile Support
- Mobile SDK for app integration, Push notifications for chat, In-app live chat and chatbots
Drift
Feature breakdown not yet compiled.