ONE by ClariLog vs Zendesk
Last updated November 2026
Looking for a European alternative to Zendesk? Here's how ONE by ClariLog compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: ONE by ClariLog. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
French ITSM and helpdesk suite with multichannel ticketing and IT asset tracking
Cloud-based customer service software with ticketing and messaging.
Headquarters
🇫🇷 FR
🇺🇸 US · 2007
EU data residency
not established
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
DSGVO / GDPR
No
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
No
$19/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Azure Marketplace, Microsoft AppSource
Slack, Salesforce, Shopify, Mailchimp, Jira +3
Where each one wins
ONE by ClariLog
Limitations
- −Lack of independent user reviews for ONE by ClariLog
- −Limited public feedback to establish recurring praise or criticism
Zendesk
Strengths
- +Highly customizable workflows
- +Strong reporting and analytics
- +Extensive integration ecosystem
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −Higher cost for advanced features
- −Complex setup for large teams
- −Limited free plan functionality
Data residency & compliance
ONE by ClariLog
Zendesk
EU data residency
not established
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
No
ISO 27001, SOC 2 Type II
Pricing
ONE by ClariLog
No published pricing we could verify.
Pricing is provided upon request; evaluation version available without commitment.
Zendesk
- Suite Team $19 per agent/monthBasic ticketing · Email and chat support · Billed annually
- Suite Growth $49 per agent/monthAdvanced reporting · Automated workflows · Billed annually
- Suite Professional $99 per agent/monthCustomizable dashboards · Multi-language support · Billed annually
- Suite Enterprise On request per agent/monthEU data residency · Advanced security features · Custom SLA policies
Pricing varies by region and plan. Enterprise plans require a custom quote.
Features
ONE by ClariLog
- IT asset and inventory management
- Asset management and tracking, Loans, consumables and stock control, Contracts and warranties management, Service providers tracking
- Help desk and service management
- Incident and user support management, Service catalog, Custom forms, Mobile web version
- Reporting and operations
- Dashboards for monitoring, Data queries and exports, Alerts for operational tracking
- Connectivity and data
- Native connectors, API access, Network inventory without agent deployment, Import of files
- Financial and license management
- Installed software and license management, Financial management module
Zendesk
- Ticketing and Workflows
- Automated ticket routing, Custom ticket fields, SLA management, Macros and shortcuts
- AI and Automation
- AI-powered bots for customer queries, Automated responses, Answer Bot for self-service, Macro suggestions
- Reporting and Analytics
- Custom dashboards, Pre-built reports, Real-time analytics, Customer satisfaction (CSAT) tracking
- Integrations and Extensions
- Pre-built apps and integrations, Zendesk Marketplace, API access, Webhooks
- Security and Compliance
- Role-based permissions, Two-factor authentication (2FA), Data encryption in transit and at rest, GDPR compliance tools