Odoo CRM vs Zoho CRM
Last updated October 2026
Looking for a European alternative to Zoho CRM? Here's how Odoo CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Odoo CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Open-source CRM from Belgium with a free plan and modular ERP integration.
Cloud-based customer relationship management software for businesses.
Headquarters
🇧🇪 BE
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001:2022
ISO 27001, SOC 2 Type II
Price from
€19.90/user/mo
$14/user/mo
Free plan
Yes
Yes
Open Source
Yes
No
Ratings
Integrations
Email, Live Chat, SMS, VoIP (Asterisk v13.2), Sales +10
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5
Where each one wins
Odoo CRM
Strengths
- +Comprehensive integrated platform that combines CRM with accounting, inventory, and other business functions in a single system, reducing data silos and subscription costs
- +Highly modular structure allows users to activate only the required features, avoiding unnecessary complexity
- +Open-source framework enables deep customization to fit complex business processes
- +Strong ease-of-use ratings (8.4–8.5/10 on G2) and flexibility for customization (8.5/10 on G2)
- +AI-supported lead prioritization and predictive lead scoring enhance sales efficiency
- +Seamless integration with other Odoo modules eliminates the need for third-party connectors
- +Cost-effective pricing model compared to standalone solutions for multiple business functions
- +Suitable for organizations seeking a unified ERP and CRM solution with high adaptability
Limitations
- −Customer support receives consistently low ratings (3.9/5 on Software Advice), with slow response times, regional quality variations, and reports of support staff lacking expertise
- −Hidden costs and aggressive upselling, including price increases when changing plans and pressure to purchase additional 'Success Packs'
- −Steep learning curve and technical complexity, particularly for customizations, with upgrades often breaking existing configurations
Zoho CRM
Strengths
- +Intuitive and user-friendly interface
- +Strong automation capabilities
- +Good value for the price
- +Extensive third-party integrations
Limitations
- −Steep learning curve for advanced features
- −Limited customization in lower-tier plans
- −Occasional performance lag
- −Customer support can be slow
Data residency & compliance
Odoo CRM
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001:2022
ISO 27001, SOC 2 Type II
Pricing
Odoo CRM
- One App Free €0 per user / monthOne app, unlimited users · Odoo Online hosting included · Multi-company support
- Standard €19.90 per user / month (annual billing)All apps included · Odoo Online hosting · Discount for first 12 months
- Custom €29.90 per user / month (annual billing)All apps included · Choice of Odoo Online, Odoo.sh, or on-premise hosting · Odoo Studio included
Pricing applies to annual billing. Monthly rates may differ.
Zoho CRM
- Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
- Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
- Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
- Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
- Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually
Pricing is based on annual billing; monthly options may be available at a higher cost.
Features
Odoo CRM
- Lead Management
- Inbound leads from emails, VoIP calls, social media, website visitors, events, and support tickets, Automated email campaigns for lead nurturing based on segments, Predictive lead scoring with success probability calculation, GeoIP detection for lead location
- Opportunity Management
- Pipeline management with drag-and-drop interface, Customizable stages with descriptions, Activity and call scheduling, Meeting scheduling with Google Calendar sync
- Customer Management
- Shared address book for sales teams, Customer preference settings, Multi-address support for companies, Full activity history attached to customers
- Communication
- Email templates for common communications, Email gateways with automatic attachment to opportunities, VoIP with dial queues, call logging, and auto-rescheduling, Custom alerts for key opportunities
- Reporting
- Dashboard with predefined or custom reports, Opportunities analysis with advanced filters, Cohort analysis for KPI evolution, Leads analysis for marketing ROI
Zoho CRM
- Sales Automation
- Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
- Marketing Integration
- Email campaigns, Social media integration, Lead scoring, Web forms
- Customer Support
- Case management, Ticketing system, Knowledge base, Live chat
- Reporting & Analytics
- Custom reports, Real-time analytics, Sales metrics, Performance dashboards
- Collaboration Tools
- Team inbox, Document sharing, Task management, Calendar integration