Group-Office vs Zoho CRM
Last updated October 2026
Looking for a European alternative to Zoho CRM? Here's how Group-Office compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Group-Office. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Open-source groupware and CRM for teams
Cloud-based customer relationship management software for businesses.
Headquarters
🇳🇱 NL
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
€219/yr
$14/user/mo
Free plan
Yes
Yes
Open Source
Yes
No
Integrations
Collabora Online, OnlyOffice, Microsoft Office 365, Microsoft Office Online, ThinkFree Office +14
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5
Where each one wins
Group-Office
Strengths
- +Integrated groupware with calendars, email, contacts, files, tasks and projects in one suite
- +Sophisticated calendar with invitations, availability checks and CalDAV sync
- +Intuitive and user-friendly interface once configured
- +Mature project module with invoicing support
- +Responsive professional support for paid versions
Limitations
- −Core CRM features locked behind paid per-user modules
- −Email server configuration reported as difficult and unreliable for some users
- −Limited community support resources
Zoho CRM
Strengths
- +Intuitive and user-friendly interface
- +Strong automation capabilities
- +Good value for the price
- +Extensive third-party integrations
Limitations
- −Steep learning curve for advanced features
- −Limited customization in lower-tier plans
- −Occasional performance lag
- −Customer support can be slow
Data residency & compliance
Group-Office
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
No
ISO 27001, SOC 2 Type II
Pricing
Group-Office
- Community Free Self-hosted · Basic features
- Professional €439 perpetual license for 1–100 usersSelf-hosted · Full feature set · Updates available as add-on
- Updates on Professional features €219 per year Annual updates for Professional features
- Billing add-on €219 Quotes, orders, invoices and expense reports
- Document Search add-on €299 Full-text search for documents
- Server support service contract €600 Server support
- Email service contract €299 Email service support
- Chat & Video Calls service contract €299 Chat and video calls support
- Document Editor service contract €300 Browser-based document editing support
Online hosted pricing not specified in official sources. 30-day free trial available for Online.
Zoho CRM
- Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
- Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
- Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
- Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
- Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually
Pricing is based on annual billing; monthly options may be available at a higher cost.
Features
Group-Office
- Email and collaboration
- Shared calendars with recurring events and reminders, Team file sharing, Team chat via Rocket.Chat integration, Video conferencing via Rocket.Chat integration
- Contacts, CRM and support
- Contact and address-book management, CRM capabilities, Support ticket management
- Projects and work tracking
- Project and task management, Kanban boards with tasks, projects and support tickets as cards
- Files and documents
- Shared file management, Desktop access via WebDAV, Browser-based document editing via supported office integrations, Document search as an add-on
- Billing and finance
- Quotes, orders and invoices, Expenses and income/expense reports, Online payment provider integrations
Zoho CRM
- Sales Automation
- Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
- Marketing Integration
- Email campaigns, Social media integration, Lead scoring, Web forms
- Customer Support
- Case management, Ticketing system, Knowledge base, Live chat
- Reporting & Analytics
- Custom reports, Real-time analytics, Sales metrics, Performance dashboards
- Collaboration Tools
- Team inbox, Document sharing, Task management, Calendar integration