Brevo Sales CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Brevo Sales CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Brevo Sales CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Sales CRM with pipelines, automation and forecasting
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇫🇷 FR
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001:2022
ISO 27001
Price from
€26.08/user/mo
$50/user/mo
Free plan
Yes
No
Open Source
No
No
Ratings
Integrations
HubSpot, Pipedrive, Salesforce, Gmail, Google Contacts +28
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Brevo Sales CRM
Strengths
- +Intuitive interface for contact and pipeline management
- +Affordable pricing with generous contact storage on lower tiers
- +All-in-one platform combining CRM, email, SMS, WhatsApp and chat
- +Core sales features like deal pipelines, task management and automation
- +Email design tools and integrations for marketing workflows
- +Quick setup for small teams with minimal technical support
- +Free plan available with essential CRM and communication tools
Limitations
- −Support can be slow or difficult to access on lower-tier plans
- −Free plan has a 300-email daily limit and other feature restrictions
- −Account checks and suspensions can be abrupt after list imports
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Brevo Sales CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001:2022
ISO 27001
Pricing
Brevo Sales CRM
- Sales Free €0.00 per month 1 seat includedFree plan · No credit card required
- Sales Essentials €26.08 per month 1 seat includedPipeline and deal management · Sales automation
- Sales Advanced €53.08 per month/user Advanced sales features · Aura AI Sales Assistant
Prices vary by region and package. Check Brevo’s pricing page for applicable rates.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Brevo Sales CRM
- Pipeline and deal management
- Custom sales pipelines, Track prospects and deals through each stage
- Sales automation
- Automate repetitive pipeline tasks, Meeting reminders and follow-ups
- Phone and meetings
- Make and receive calls, Access contact information and call recordings, Client meeting booking, Host video calls
- Shared inbox and collaboration
- Share customer emails, tasks, and notes with the team
- Sales reporting
- Reports on revenue, win rates, and team performance
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization