Sunrise Software Relations® CRM vs Microsoft Dynamics 365
Last updated November 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Sunrise Software Relations® CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Sunrise Software Relations® CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Modular Austrian CRM for sales, marketing, service and project management
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇦🇹 AT
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001
Price from
No
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Outlook, Microsoft 365, Microsoft Entra ID, SAP, AS/400 +6
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Sunrise Software Relations® CRM
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Sunrise Software Relations® CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
No
ISO 27001
Pricing
Sunrise Software Relations® CRM
No published pricing we could verify.
Pricing available on request. Purchase or rental options may include maintenance fees.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Sunrise Software Relations® CRM
- Contact and activity management
- Company and contact management, Activity history (emails, visit reports, letters), Task and appointment management, Visit planning
- Sales
- Lead and campaign management, Sales dashboard and annual planning, Opportunity and quotation management, Quotation phases and weighting
- Service and support
- Service request management, Ticket management
- Project management
- Project management and scheduling, Project tracking
- Communications and mobile use
- Personalized serial mailings and letters, Outlook email integration, Smartphone synchronization, Mobile web app (PWA)
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization