QuestionStar vs SurveyMonkey

QuestionStar

Strengths

• +Intuitive interface and clean design enable quick survey creation without prior training
• +Comprehensive feature set including customizable templates, conditional logic, branching, and skip logic
• +Professional exports to Word, Excel, and PDF with advanced analytics capabilities
• +Supports multiple distribution channels: email, web links, and QR codes
• +Reliable performance for patient follow-ups, health surveys, and educational feedback forms
• +Effective Undo/Redo functionality during survey creation
• +Balances ease of use with research-grade survey capabilities and advanced statistics
• +Responsive vendor support that acknowledges user feedback and follows up on issues

Limitations

• −Occasional long loading or refreshing times during survey creation, including delays with Undo/Redo buttons
• −No API available, limiting integration options compared to competitors
• −Pricing structure lacks transparency; requires personalized consultation for quotes

SurveyMonkey

Strengths

• +Intuitive and easy-to-use interface
• +Wide range of customizable templates
• +Strong analytics and reporting tools
• +Reliable for large-scale surveys

Limitations

• −Higher-tier plans can be expensive
• −Limited advanced features on lower plans
• −Learning curve for complex logic
• −Export limitations on free plan

QuestionStar

• Free €0 foreverAll features included · Limited number of active surveys · No monthly emails included
• Monthly €59 per monthAll features included · Monthly cancellable · Higher limits for active surveys and emails
• Standard (Business) €395 per yearAll features included · Annual billing · Extended limits for active surveys and users
• Professional (Business) €995 per yearAll features included · Highest limits for active surveys and users · Priority support
• Student (Academic) €29 per monthAll features included · Monthly cancellable · For individual students
• Researcher (Academic) €295 per yearAll features included · Annual billing · For academic researchers
• Chair (Academic) €895 per yearAll features included · Highest academic limits · For university chairs and institutes

All plans include the same features; differences lie only in the number of simultaneously active surveys, monthly emails, and users. Prices include German VAT.

SurveyMonkey

• Team Advantage $30 per user per monthAdvanced survey logic · Unlimited surveys · Collaboration tools
• Team Premier $92 per user per monthAll Team Advantage features · Advanced security · HIPAA compliance

Pricing varies by plan and billing cycle; Enterprise plans require custom quotes.

QuestionStar

Questionnaire Design

Over 30 question types with fine-grained customization, Nearly WYSIWYG editor without additional forms, Rich text editor for tables, images, and videos, Drag & drop for moving survey elements

Branding & Customization

White-label surveys, Logo embedding, Flexible layout design adaptation, Progress bar and optional back button

Survey Distribution

Direct links and individual links per respondent, Embedding in websites and social media, QR code generation, Email invitations and reminders with opt-in/opt-out

Data Collection & Security

Responsive design for desktop and mobile devices, Open and closed surveys, Prevention of multiple entries, Save and continue later functionality

Data Analysis & Export

Export to CSV, XLSX, and SAV formats, Statistical tests (t-test, correlation, regression), Text analysis with word clouds and frequency lists, Filtering and breakdowns for comparisons

SurveyMonkey

Survey Creation

Drag-and-drop survey builder, Pre-built templates, Custom branding, Logic and branching

Data Collection

Email invitations, Web links, Social media sharing, Embeddable forms

Analysis & Reporting

Real-time results, Custom reports, Data filtering, Cross-tabulation

Collaboration

Team workspaces, Shared libraries, Role-based permissions, Commenting