Livespace vs Microsoft Dynamics 365

Livespace

Strengths

• +Intuitive, clean, and simple interface that users describe as easy to navigate and not overwhelming
• +Fast onboarding with teams able to start using the platform without extensive training
• +Responsive and accessible helpdesk support
• +Focused on sales processes with customizable pipelines, built-in email and phone integration, and task prioritization
• +Includes lead scoring and sales forecasting to improve conversion and closing rates
• +Reliable performance with past issues like freezing resolved
• +Affordable pricing that undercuts many competitors while offering strong value
• +Seamless transition and import from previous CRM systems

Limitations

• −Email functionality issues, including corrupted emails with base64 code when handling inline images
• −Limited native integrations, particularly outside Poland, which may restrict third-party connectivity
• −Inconsistent support responsiveness, with some users reporting no response to critical issues

Microsoft Dynamics 365

Strengths

• +Seamless integration with Microsoft ecosystem
• +Strong AI and analytics capabilities
• +Highly customizable with low-code tools
• +Scalable for large enterprises

Limitations

• −High cost for full suite deployment
• −Complex setup and configuration
• −Steep learning curve for admins
• −Limited flexibility for non-Microsoft integrations

Livespace

• Base €17 per user / monthUnlimited contacts and deals · Mobile apps for iOS and Android · GDPR-compliant consent management
• Automation €34 per user / monthWorkflow automation · Advanced sales targets · Email and task sequences
• Growth €52 per user / monthAdvanced reporting and analytics · Custom user roles and permissions · Unlimited workflows
• Professional+ €87 per user / monthUnlimited API calls · Advanced access permissions · AI-powered insights

Pricing is net and based on monthly billing. A 13% discount is available for annual billing.

Microsoft Dynamics 365

• Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
• Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
• Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
• Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually

Pricing varies by module and region; enterprise plans may require custom quotes.

Livespace

Sales Process Management

Customizable sales processes to standardize operations, Management of multiple active sales pipelines, Multi-level sales processes, Advanced sales targets for teams

Communication and Email

Email inbox integration with multiple mailboxes per user (plan-dependent), Email templates and mass email sending, Call registration and recording, Shared calendars and two-way calendar sync

Customer and Deal Management

Unlimited contacts and deals, Customer segmentation with scoring and prioritization, GDPR-compliant consent management, Product management

Reporting and Analytics

Sales reports including funnel conversion, Revenue forecasting, Activity reports, Custom reports with dashboards and charts

Automation and Workflows

Email and task automation, Workflow automation (number of workflows plan-dependent), Email and task sequence templates, Sales targets for teams

Microsoft Dynamics 365

Customer Engagement

Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management

Finance and Operations

Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management

Business Intelligence

Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization

Integration and Extensibility

Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization