Intact iQ vs Microsoft Dynamics 365

Intact iQ

Strengths

• +Quick and easy everyday tasks like expense claims and timesheet logging
• +Clear, separate screens for orders, quotes, contacts and related data
• +Flexible system with tailoring options and add-ons as needs grow
• +SQL-based reporting for easier report creation and migration
• +Plugin support and mobile warehouse solution planning
• +Strong fit for order processing, stock management and distribution workflows
• +Positive project experiences from consultation through implementation

Limitations

• −Slow or delayed support responses with issues taking weeks to resolve
• −Inconsistent implementation experiences and doubts about team expertise
• −Performance slowdowns with large datasets (e.g., 10,000 customer records)

Microsoft Dynamics 365

Strengths

• +Seamless integration with Microsoft ecosystem
• +Strong AI and analytics capabilities
• +Highly customizable with low-code tools
• +Scalable for large enterprises

Limitations

• −High cost for full suite deployment
• −Complex setup and configuration
• −Steep learning curve for admins
• −Limited flexibility for non-Microsoft integrations

Intact iQ

• Small business (3–10 users, one location) £60–£90 per user / month per user / monthImplementation and training: £7,000–£10,000 · Typical first-year investment: £10,000–£17,000
• Medium business (10–30 users, one location) £90–£110 per user / month per user / monthImplementation and training: £20,000 · Typical first-year investment: £30,000–£40,000
• Large business (30–100 users, multiple locations) £105–£115 per user / month per user / monthImplementation and training: £55,000–£140,000 · Typical first-year investment: £90,000–£275,000+
• Enterprise (101–200+ users, complex multi-location) £105–£120 per user / month per user / monthImplementation and training: £140,000–£200,000+ · Typical first-year investment: £275,000–£450,000+
• US indicative pricing from ~$135 per user / month per user / monthNo detailed US plan breakdown provided

Prices are indicative guidance, not formal quotations. Implementation and training costs vary by business size and complexity.

Microsoft Dynamics 365

• Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
• Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
• Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
• Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually

Pricing varies by module and region; enterprise plans may require custom quotes.

Intact iQ

Sales and order processing

Product, customer and order search, Quotes and orders linked to live stock, pricing and customer details, Order-to-delivery workflows, Trade-counter POS

Pricing and margin management

Customer and supplier price lists, Quantity breaks and scheduled price changes, Margin visibility and discount controls, Approval workflows for discounts

Stock and warehouse management

Stock visibility across branches and warehouses, Inventory and batch tracking, Replenishment calculations and forecasting, Assembly builds

Finance and administration

Financial management linked to operational transactions, Invoicing, payables and receivables, Credit control, Document scanning

CRM, reporting and business intelligence

Integrated customer hub and CRM, Marketing lists, KPI dashboards, Business Metrics BI module

Microsoft Dynamics 365

Customer Engagement

Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management

Finance and Operations

Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management

Business Intelligence

Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization

Integration and Extensibility

Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization