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Cegid Business CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Cegid Business CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Cegid Business CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM for SMEs with sales, marketing and service modules
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇫🇷 FR
🇺🇸 US · 1975
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001
Price from
No
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Office, Microsoft Outlook, Cisco Unified Communications, CTI connector
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Cegid Business CRM
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Cegid Business CRM
Microsoft Dynamics 365
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001
Pricing
Cegid Business CRM
No published pricing we could verify.
Pricing is not publicly disclosed. Historical figures (€1,500–€12,000 depending on users/modules) are outdated and not indicative of current plans.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Cegid Business CRM
- Sales administration
- Account and contact management, Prospect and opportunity tracking, Customer order and invoice history, Mobile access (connected and offline modes)
- Marketing
- Multichannel campaign management (email, SMS, mail, fax, web), Commercial and marketing activity dashboards, Direct sending of letters, registered mail, fax, emails and SMS
- Customer service
- Dedicated service-client module
- Cross-cutting capabilities
- Multilingual and multicurrency support, Document management, Workflow tools, Integration with commercial-management and accounting systems
- Collaboration and analytics
- Customizable workspace and intuitive ergonomics, Dynamic and multidimensional analytics, Proactive information management (customizable alerts and indicators), Cross-organizational workflow support
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization