Efecte
🇫🇮 FI
2.6/5· 1,913 reviews across 5 portals
Finnish IT service management software with flexible licensing, now part of Matrix42.
Replaces
Efecte is sought as a European alternative to:
Features
Service Management & Automation
- Centralized service desk with self-service portal for chat, calls, and emails
- Kanban board for process transparency and workflow tracking
- Visual Analyzer for insights into service and process linkages
- Visual Workflow Automation (VWA) for detailed execution tracking
- Automated identity and access management with flexible password reset policies
- Event-based provisioning for IBM LDAP, Microsoft AD, and Azure AD
Identity Governance & Provisioning
- Efecte Provisioning Engine (EPE) for scheduled and event-based provisioning
- Productized HR connector for automated data provisioning to HR systems
- User lifecycle management automation and compliance improvements
- Integration with external master data systems like Active Directory
- Single Sign-On (SSO) with federated authentication (SAML2, OAuth)
Integration & Extensibility
- Modern REST API for third-party integrations
- Efecte Integration Service (EIS) for complex and customer-specific integrations
- Native connectors for direct integration without middleware
- Bidirectional integration with Jira, Salesforce, Azure DevOps, and Zendesk
- Microsoft Teams Bot for collaboration and notifications
- Lansweeper integration for IT asset data synchronization
AI & Productivity
- Effie AI assistant for agents and end-users
- GPT-powered chat for auto-generation, autocorrect, and autocomplete of responses
- Multilingual support for AI-driven responses
Reporting & Analytics
- Customizable reporting and advanced analytics
- AI-driven survey analytics for feedback insights
Pricing
Pricing for core ITSM and IAM solutions is available on request. Only digital training services are publicly priced.
EU Trust Profile
2 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.
- Data Processing Agreement (DPA)not verified
The Data Processing Addendum is publicly available and forms part of the agreement when Efecte acts as a processor.
- Trust center / security pagenot verified
- Evidence →EU data residencyEurope (ISO 27001 data centers)
Efecte Standard Cloud uses ISO 27001-certified data centers in Europe for customer data hosting.
- Public sub-processor list
Efecte does not provide a public list of sub-processors; subcontractors require customer approval.
- ISO 27001not verified
Efecte holds ISO/IEC 27001:2013 certification for its information security management system.
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- Evidence →German-language support
German language support is available for the Efecte platform.
Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.
Reviews
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.