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vsZoho CRM

Exact CRM vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how Exact CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Exact CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Exact CRM
Zoho CRM
What it is
Cloud CRM for SMEs with multi-language and local compliance support
Cloud-based customer relationship management software for businesses.
Headquarters
🇳🇱 NL
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, SOC 2 Type II
Price from
No
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
No
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Microsoft Office, Abacum, Exact ERP, Integrately
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

Exact CRM

Limitations

  • −Research provided is about review platforms (Capterra, G2, Trustpilot), not Exact CRM
  • −No user sentiment data for Exact CRM is available in the supplied research

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

Exact CRM
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO 27001
ISO 27001, SOC 2 Type II

Pricing

Exact CRM

No published pricing we could verify.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

Exact CRM

Contact and account management
Creation and modification of accounts and contacts, Centralized customer database, Activity and request tracking
Communication and collaboration
Email storage and management, Social media integration, Microsoft Office integration
Scheduling and productivity
Calendar sync, Appointment scheduling, Task and activity management
Platform and accessibility
Web and mobile access, Cross-platform compatibility, Third-party app integration
Financial and operational integration
Automatic data synchronization with Exact ERP, Real-time reporting and budgeting, Unified financial insights

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See Exact CRM →More Zoho CRM alternatives